Frequently Asked Questions

Everything you need to know about shopping with OneWorld Collection

What is the typical delivery timeframe for furniture items?

For large furniture pieces, delivery usually takes 7-14 business days depending on your location. Smaller home decor items typically arrive within 3-5 business days. You will receive a tracking link via email once your order has been dispatched.

Do you offer international shipping?

Yes, OneWorld Collection ships to over 50 countries. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.

What is your return policy for home decor?

We offer a 30-day return policy for most items in their original condition and packaging. Due to hygiene and safety standards, certain items like mattresses and personalized textiles are non-returnable unless defective.

Are your products covered by a warranty?

All OneWorld Collection furniture pieces come with a 12-month limited warranty covering manufacturing defects. This does not cover normal wear and tear or damage caused by improper assembly or maintenance.

Can I request a fabric or wood finish sample?

We understand the importance of matching your existing decor. You can order a 'Sample Swatch Kit' for most of our sofa collections and wood finishes directly from the product page for a small nominal fee.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Klarna and Afterpay.